Frequently Asked Questions
Everything you need to know about our freshly baked treats.
Do you offer nationwide shipping?
Yes, we ship our world-famous banana pudding, cookies, and brownies to all 50 states via specialized cold-chain logistics to ensure freshness upon arrival.
How should I store my bakery items?
Most of our cakes and puddings should be refrigerated immediately. Cookies and brownies can be kept at room temperature in an airtight container for up to 3 days.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your treats arrive exactly when you need them.
Do you offer gluten-free or vegan options?
We offer a selection of flourless items and vegan cupcakes at select locations and for online ordering. Please check our 'Specialty' menu category for current availability.
What is your return policy for perishable goods?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
Can I include a gift note with my order?
Yes, you can add a personalized gift message during the checkout process at no additional cost. We never include pricing information on the packing slip for gift orders.